FAQs

Popular Questions

It all depends on what you would love to have and what you purchase in your design appointment. To give you a guide, our families usually invest between $745 – $3,000 to have a beautifully designed collection, or multiple collections on their walls. You are welcome to call the studio to get more detailed or specific prices or look at our finished product page for some more price ranges.

I take on limited amount of sessions per month so your spot is important. Your session fee  locks in and secures a date for you. Due to the nature of this I do not give refunds for sessions fees, but don’t fret, the session fee is totally transferrable to another session date. If you have an unwell newborn then we can always book you in for an older baby session which is just as nice! We don’t do refund for change of mind, I hope you understand.

Yes you can reschedule. You will not lose your session fee and we will do our best to find you a new session spot at a later stage or as close to the original date as possible!

During a newborn photo shoot the studio will be quite warm (25 degrees) so make sure your and your family wear something you will feel comfortable in. For family photos I recommend wearing neutral tones, black/white/grey etc… this ensure the photos will be timeless.

This is completely understandable, and the thought of having your photo taken when you feel like a hot mess can be really anxiety-inducing.

BUT – I refuse to let you leave until you’ve jumped in front of the camera.

My approach to photography throughout your session is a gentle and friendly one – capturing you comfortably and candidly is paramount; and I am experienced in positioning you and capturing you at flattering angles.

And I promise, in five, ten, twenty and thirty years time, you will not care about what you looked like and your little one will always be grateful to see how much you love and cherish them.

You’ll also receive a full preparation and information guide after booking, full of tips on what to wear so you are feeling at your best.

I always suggest plain soft coloured clothing and jeans for shoots. No logos on tops as they can date and I say to keep it casual especially for on location shoots. I love accessories like hats and gloves for the chilly months of the year. The more kids in the session the simpler the clothes should be, white and denim is great.

It is normally a 2.5 week waiting period before you are able to view your images.

You have 14 days to place your order, after then your client login will be removed from the website.

I never delete any of my files, everything gets archived. So if you would like to purchase additional prints after your 14 day period a fee is charged.

Yes! I do offer digital collections. The quality of my products is just as important to me as a great shot. So I strongly encourage my clients to use the lab I recommend as so many labs produce below average prints, I don’t want my professional shots to look average. I cannot guarentee the best results if you choose to pick your own lab for printing.

My photography home studio is located in Helensburgh NSW. I have clients from Sydney, Wollongong even Victoria come to me. I can travel interstate for newborn photography sessions.

I have a variety of people come to me from families to single parents to different nationalities.  

Absolutely! I offer gift vouchers up to the value of the price you would like to gift to your friend. Gift vouchers can be used for newborn photography sessions, family photo shoots, weddings etc..

Our studio has a weekend surcharge of $50 in addition to your session fee.

Sure am! I stay up to date with my Whooping Cough Vaccination, and I receive a booster shot every three years.

I have been working as a photographer for three years, and photographing newborns for two. So far, I have handled 60+ babies including preemies, twins, recently circumsized babies and babies with physical impairments.

The safety of your little one is my number one priority at all times, and will be closely monitored and within arms reach by me at all times.

All of our gift vouchers include your 1.5hr photography session and 1hr design appointment. They include a 8×10″ matted print enlargement of your favourite image. 

Terms & Conditions

  1. Any offers or specials are for a FULL family group portrait session. Please note: All images and products included in the offer / special must also be a full family portrait and all of the same portrait.
  2. Pricing of packages and wall art have been given to clients prior to their design appointment. Please ensure you have discussed payment
  3. A $150 deposit is required to secure your booking and is not refundable
  4. Sessions must be booked prior to expiry date on all gift vouchers. If expiry date as passed then voucher is void
  5. All ordered images are permanently backed up and stored. Other images will be removed 1 month after the collection of your artwork.
  6. Design appointment is to be completed within 2 weeks from your photography session to redeem your gift voucher
  7. Only one Lollie Claire Photography gift voucher per family, per year may be used
  8. Any offers may not be used in conjunction with any other offer or voucher and is not redeemable for cash or any other goods and may only be used as described. Offer not transferable
  9. Special offers cannot be used to purchase portraits from a previous portrait session
  10. Lollie Claire Photography sessions are quite active and involve physical activity. Any injuries need to be told to the photographer prior to the session. This is undertaken at your own risk.
  11. Digital files included in specials, will contain all purchased images at high resolution, fully retouched and cropped as per your order. Any other requirements will be charged at $50 per image. This includes enhancements to the body
  12. All purchased images are not for commercial use.
  13. Management reserves the right to refuse service at anytime.
  14.  Lollie Claire Photography respects your privacy and personal information is not shared with any third party or other organisation

Privacy Policy

Effective January 2019

Lollie Claire Photography (“us”, “we”, or “our”) operates the www.lollieclaire.com.au website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.lollieclaire.com.au

DEFINITIONS

Service

Service is the www.lollieclaire.com.au website operated Potter Family trust trading as Lollie Claire Photography ABN 87 107 336 258

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you.

TYPES OF DATA COLLECTED

PERSONAL DATA

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

USAGE DATA

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

USE OF DATA

Lollie Claire Photography uses the collected data for various purposes:

To provide and maintain our Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer support

To gather analysis or valuable information so that we can improve our Service

To monitor the usage of our Service

To detect, prevent and address technical issues

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Lollie Claire Photography will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

LEGAL REQUIREMENTS

Lollie Claire Photography may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of Lollie Claire Photography

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

SECURITY OF DATA

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

PAYMENTS

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American
Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:

By email: lauren@lollieclaire.com.au